Refund policy

Customer satisfaction is important to us.

Eligible for Replacement

We offer replacement only if:

• You receive the wrong product.
• The colour or design delivered differs from your confirmed order.
• The product is damaged during transit.

Claim Window

Replacement requests must be submitted within 2 days of delivery.

Verification

To process a replacement request, customers may be required to provide:

• An unboxing video, or
• Clear photographs or other supporting evidence.

All claims are verified by our support team. Replacement requests will be approved only if the evidence confirms the issue.

Refunds

We do not offer refunds.

Approved claims will be resolved through replacement only.

Products cannot be returned for reasons such as change of mind, personal preference, or ordering the wrong item.